Returns Policy

Our website serves B2B customers. We supply to trade only. We strive to ensure the highest quality in all our products and services. However, please note the following terms regarding returns:

1. Non-Returnable Goods: We do not accept returns for unsold goods or any items that do not meet specific defect or damage criteria.

2. Damaged or Defective Products: If you receive goods that are damaged or defective upon arrival, please contact our customer service team within 7 days of receiving the product. We will assess the issue and, if applicable, arrange for a replacement or credit.

3. Return Process: Approved returns must be pre-authorized by our customer service team. Unauthorized returns will not be accepted.

4. Condition of Return: All returned items must be in their original condition and packaging. Any item that shows signs of use, tampering, or unauthorized modifications will not qualify for a return or replacement.

5. Exceptions: Any exceptions to this policy will be reviewed on a case-by-case basis and must be approved in writing by our management.